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It wasn't even a year after Naushad Mehta and Rob Bengston became members of UCC TotalHome? that they decided that they would like to own their own franchise.

They decided on the ride home from the Westchester County, New York center where they had joined! "We thought it was a brilliant business, and just fell in love with the concept," says Bengston. "UCC really is a win-win situation for everyone." Bengston and Mehta opened their UCC TotalHome? center in Suffolk County, New York in July of 1990.

Over ten years later, Bengston and Mehta are still enjoying the benefits of being UCC franchisees. "It is so wonderful to watch your staff excel and receive awards for their work," says Mehta. "And when you see your members improve their lifestyles, it's great!" Bengston agrees and adds, "It is great seeing everyone around you succeed."

That success doesn't always come easily though, and the couple has faced some challenges through the years. "Hiring and retaining a good staff can present a challenge," they remark. "You also have to learn how to juggle many responsibilities."

If Bengston and Mehta do incur challenges, they know that there is always someone to turn to for assistance. "We like the fact that we can pick up the phone and talk to anyone from corporate for help." The Corporate Support Center also provides field sales and service support to the centers.

The incentives offered by corporate have also been rewarding for the couple. "We love the Pacesetters Getaway trip, and being able to drive a Mercedes around," they say. "The incentives are also inspiring for our staff."

Bengston and Mehta have a pretty good idea of what it takes to be successful as a franchisee. They have won UCC TotalHome?'s Center of the Year title three times as well as every service award. "You have to work hard, have good leadership qualities, and be able to show your staff what works, not just what they are doing wrong."

The couple has enjoyed being UCC TotalHome? franchisees, and recommend UCC to anyone considering owning their own business. "Being a UCC TotalHome? franchisee is great because there is a system provided for you in which you can grow entrepreneurly; there is a road map set up for you," they say. "You are able to provide a wonderful lifestyle for your employees and yourselves."

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