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This site is not operated by United Consumers Club, UCC TotalHome, DirectBuy, or any of their franchisees. If you are dissatisfied with your membership purchased from any of these organizations and are seeking a refund of fees paid, you must contact the company that sold you the membership.

This page pertains to information made available by United Consumers Club to persons interested in obtaining a United Consumers Club franchise. This information may not be current. No representation is made by the owner or operator of this web site as to the accuracy of this information.

Roger and Lisa Pfiffner wanted to own their own business, and because they were already UCC members, they thought that owning a UCC franchise would be the way to go.

For Roger Pfiffner, a career working in commercial banking providing loans to start-up and troubled companies provided him with many questions that a potential franchise owner should ask. Over the years, Pfiffner had worked with many troubled franchises in the loan business, so he knew that a franchise needed plenty of support from the corporate office. When he asked those questions about training and support to UCC TotalHome?, he got all the right answers.

Roger and Lisa Pfiffner wanted to own their own business, and because they were already UCC members, they thought that owning a UCC franchise would be the way to go. "We liked UCC conceptually," recall the Pfiffners. "When we found out that there was an opportunity to open up a club in St. Paul we went for it."

UCC provides new franchisees with comprehensive initial training, and also offers ongoing field sales and service support. "Success depends on thorough training and UCC has good onsite training," says Roger. "The ongoing field sales and service support really gets our staff fired up! Also, the franchisee network is so helpful; everyone is willing to spend time on the phone helping you." Lisa adds, "You are not thrown out there to sink or swim."

Owning a franchise, especially in the beginning, takes dedication and commitment. "You have to have patience, determination, and a willingness to use the resources available," advise the couple. "You also have to develop a staff. But once you do it is so rewarding because you help mold them and see them grow and advance." The Pfiffners also enjoy seeing the members enjoy the benefits and savings of UCC TotalHome?.

Their children also have enjoyed the rewards of being involved with UCC TotalHome?. "They've gotten to go on vacations that they probably wouldn't have been able to go on otherwise," Lisa laughs. "They are so excited about Disney this year!"

Financially, the Pfiffners feel that buying a UCC franchise will make their dreams come true. "There isn't any other business with the earning potential or the opportunity to develop young people into positions that turn into long term careers. UCC is all of this, and it's fun!"

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