Complaint Allegation(s): Alleged failure to provide refund.
Complaint Summary: C alleged that R failed to issue a refund after C cancelled R's magazine service. After CPD intervention, R claimed that C did not cancel the service as required. However, R cancelled the magazine service and refunded $174.48 to C.
Complaint Resolution: Favorable results obtained for consumer through CPD intervention.
Complaint Allegation(s): Alleged improper or unauthorized billing.
Complaint Summary: C alleged her daughter was called at her college dormitory by R's telemarketer who induced her to purchase a four year subscription to numerous magazines, with a promise of free gifts. C further alleged that her daughter subsequently received a bill in the amount of $373.24 for her order, which she disputed with her credit card. Through CPD's intervention, R reduced C's bill to $266.60, which included the magazines that had already been mailed to C's daughter, and cancelled the remainder of C's order. This resolution was satisfactory to C.
Complaint Resolution: CPD obtained partial but not complete adjustment of complaint. Adjustment offered was not unreasonable.
Complaint Allegation(s): Alleged improper or unauthorized billing.
Complaint Summary: C claimed that he registered for a free thirty day trial with R for a magazine subscription and free watch. C further claimed that R charged his credit card $79.60 for this service. Through CPD intervention, R issued C a credit of $79.60 and cleared C's account.
Complaint Resolution: Favorable results obtained for consumer through CPD intervention.
| Topic ConsolidatedMediaServicesComplaintResolutions . { Edit | Ref-By | Attach | Diffs | r1.1 } |
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Revision r1.1 - 12 Nov 2004 - 14:16 by EliMantel
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